Service policy

Our Privacy Policy

Legal Framework

In compliance with Law Nº 29733 – Law on Personal Data Protection, MAPA JOYA SAC provides the following guidelines:

Database Management

The information provided through the forms on this website is managed by MAPA JOYA SAC, identified with RUC 20610806318, and headquartered in Independencia, Lima, Peru. This information is stored in an internal database and may also be shared with companies within our corporate group. All data is processed exclusively for purposes related to the security of our administrative processes and for commercial objectives.

Collection and Use of Personal Data

Personal data is collected through forms available on our website. The requested information is mandatory for the purposes outlined in this policy. We utilize three types of forms for data collection:

• Contact Form: Used to identify users and establish communication in response to comments or inquiries.
• Billing and Shipping Form: Necessary for processing billing and facilitating product delivery.
• Claims Book Form: Utilized exclusively to manage claims as indicated in the form.

Purpose and Storage of Personal Information

Information provided through the forms is transmitted to our servers and processed as follows:

• Data submitted via the contact or claims book forms is sent to a corporate email and stored in our internal database.
• Information provided in the billing and shipping form is saved in our database for purchase monitoring and sent to a corporate email for notifications and additional records.

Additionally, the provided information may be processed by companies within our corporate group, including AURICA SAC, METALAB SAC, and MINERALAB SAC. This may involve actions such as collection, recording, organization, storage, processing, modification, blocking, deletion, consultation, use, transfer, or management in accordance with applicable laws.

Retention of Personal Data

Personal data collected through our forms will be retained for a maximum period of 10 years. This timeframe is deemed appropriate for the effective management of information in our administrative and commercial processes.

Rights of Data Subjects

Individuals who have interacted with the organization or made a purchase are entitled to:

• Request an export file containing the personal data provided.
• Request the deletion of personal data, except for data that must be retained for administrative, legal, or security purposes.

Confidentiality and Security of Personal Data

The confidentiality of personal data provided is guaranteed, and all necessary security measures are implemented to ensure its protection.

Exercising Rights over Personal Data

The rights of access, rectification, cancellation, and opposition, as well as the request for data deletion, may be exercised by sending an email to info@mapajoya.com with the subject line "PERSONAL DATA PROTECTION". It is essential to provide proof of identity, specify the request, and detail the reasons for it.

In cases where data deletion is requested, it will be carried out promptly. This process will not affect the ability to make future purchases or the commercial relationship with the company. Data collected is exclusively used to maintain records for administrative and commercial purposes.

Validity and Modification of the Privacy Policy

This privacy policy may be updated or modified by MAPA JOYA SAC in response to legislative or jurisprudential changes. Any modifications will be published on the platform. It is recommended to periodically review this document to stay informed of updates and their implications.

SHIPPING POLICY

Jewelry Delivery After Purchase

Once a purchase is completed, an email will be sent with the details of the order. If any inaccuracies are identified, customers must contact us within 4 hours of the purchase to request necessary corrections. Should any issues arise, our team will contact the customer by phone.

Delivery timelines apply exclusively to in-stock jewelry. For custom-made or out-of-stock pieces, our team will reach out to confirm the estimated delivery date.

Customized Creations

At MAPA JOYA, we offer personalized jewelry with variable timelines and costs depending on the specific design. For more information, please contact us at info@mapajoya.com. Our mission is to transform your ideas into unique and meaningful pieces.

For custom-made items, the estimated delivery time is 3 to 4 weeks from the approval of the final design. However, we maintain direct communication to establish a precise timeline.

Delivery Timelines

All shipments originate from Lima, Peru. Delivery times are calculated in business days and may be affected by public holidays in either the shipping or destination location.

• Lima Metropolitan Area: Estimated delivery within 3 to 6 business days.
• Provinces in Peru: Estimated delivery within 5 to 8 business days.
• International Shipments: Estimated delivery within 7 to 10 business days. 

Costs do not include local taxes, customs duties, or other fees in the destination country, which must be covered by the customer.

Delivery times may vary depending on production or shipping demand. However, we ensure consistent communication with customers throughout the process.

Terms of Delivery

Delivery will be deemed successfully completed when the package is received at the address provided by the customer. However, MAPA JOYA is not responsible for delays or failed deliveries caused by unforeseen circumstances or force majeure events.

The shipping company may fail to deliver the package in the following cases:

• Incorrect or untraceable address.
• Absence of the recipient at the specified address.
• Refusal of the package by the recipient.

If the shipping company is unable to deliver the package, it will be returned to MAPA JOYA. In such cases, the customer will be responsible for any additional shipping costs incurred for resending the package.

The customer will be contacted within 7 business days to arrange a new delivery. If the delivery is not completed within this timeframe, the customer will forfeit the right to claim the jewelry, and no refunds will be issued.

Adjustments to Purchased Jewelry

If adjustments are required for a purchased item, the customer must visit one of our locations in Lima, Peru (Miraflores or Lima Norte). If this is not feasible, the customer will be responsible for shipping costs, including the liability associated with transportation.Invoicing

Upon confirmation of the purchase, the customer will receive an electronic receipt or invoice, depending on the option selected during payment.

WARRANTY, EXCHANGES, AND RETURNS POLICY

At MAPA JOYA SAC, we are dedicated to offering the highest quality products and ensuring the satisfaction of our customers. To uphold this commitment, we provide a comprehensive warranty, exchange, and return policy that outlines the procedures to address any issues with our jewelry.

Warranty

We offer a 30-day warranty on all our products. This warranty exclusively covers manufacturing defects identified during the production process. The following damages are not covered:

• Negligence or improper use.
• Severe impacts or exposure to chemicals.
• Natural wear and tear due to regular use.

It is important to note that external factors may affect the durability of jewelry and fall outside the scope of our warranty.

Repairs

Repairs are estimated to take 10 to 15 business days. For customers located in provinces, MAPA JOYA will cover shipping costs if the repair falls under warranty. Otherwise, these costs will be the customer’s responsibility.

To request a repair, please send an email to info@mapajoya.com including:

• A description of the issue.
• A photograph of the affected jewelry.
• Your identification document number.

We will review the request and inform you if the repair is covered under warranty. If not, a cost estimate will be provided. Once approved, instructions for delivering the jewelry to our facilities will be shared.

Exchanges

To request an exchange, the notification must be made within 7 days of purchase, ensuring that the product is in perfect condition, unused, and accompanied by its original packaging.

If the alternative piece involves an additional cost, the customer will be notified via email.

Requirements for requesting an exchange:
Send an email to info@mapajoya.com with:

• Subject: "Product Exchange" along with the order number.
• Personal information: Type and number of identification document, full name (or company name, in the case of legal entities).
• Purchase details: Product type, price, and purchase date.
• Reason for the exchange.
• Contact phone number.

Once all the required information is received, our team will coordinate the exchange process. Original shipping costs will not be refunded, and the cost of the new delivery will be borne by the customer.

Returns

To request a refund, the request must be made within 7 days of purchase. To do so, the customer must send an email to info@mapajoya.com including:

• Reason for the return.
• Personal information and identification document number.
• Purchase details.
• Contact phone number.

Return process:

1. The company will respond to the request within 3 business days.
2. The shipment of the jewelry to our facilities in Lima, Peru (Miraflores or Lima Norte), will be coordinated. Shipping costs and responsibility for the delivery will be assumed by the customer.
3. Upon receipt of the jewelry, an evaluation will be conducted within 4 business days.
4. If the jewelry is confirmed to be in perfect condition, a refund will be issued within 5 business days.

Important considerations:

• Refunds will be subject to deductions for administrative and logistical costs, such as courier services, payment gateways, packaging, and others. The exact percentage to be deducted will be communicated to the customer.
• Whenever possible, MAPA JOYA will offer the option to exchange the product as an alternative to a refund.

Custom Designs and Made-to-Order Jewelry

For custom designs or made-to-order jewelry, exchanges and refunds are not accepted, as these pieces are crafted specifically to meet the customer’s requirements.

At MAPA JOYA, we value transparency and are committed to resolving any issues fairly and efficiently. Your trust and satisfaction are our top priorities.