FAQ
Frequently Asked Questions
What material are MAPA jewelry pieces made of?
All our pieces are crafted from 18K fine gold, ensuring exceptional quality, durability, and finish.
Is the gold you use traceable?
Yes, we work exclusively with suppliers who meet the quality standards set by national mining authorities, ensuring that our gold comes from ethical and sustainable sources. At MAPA, we honor a legacy tied to responsible small- and medium-scale mining in Peru, guaranteeing traceability and authenticity in every piece.
How long will my order take to arrive?
- Lima Metropolitan Area: 4 to 6 business days. Free shipping.
- Provinces (Peru): 5 to 8 business days. Free shipping.
- United States: 7 to 10 business days. Shipping cost: USD 50.
Can I track my order in real-time?
Yes, we provide a tracking code based on your destination. You will also receive email notifications with updates on your order status.
- Domestic shipping: Olva Courier.
- International shipping: DHL International.
Are taxes included in the prices?
- Peru: Prices include IGV (Value Added Tax).
- Other countries: Taxes and duties are not included and must be covered by the customer according to the regulations of their country.
How will my order be delivered?
Every MAPA purchase is shipped in a specially designed box to protect its contents. Inside, you’ll find our exclusive packaging, designed to provide a unique experience from the very first moment.
How can I find my ring size?
Check our Ring Size Guide, where you'll find detailed instructions on how to measure your ring size accurately.
Do you create custom jewelry?
Yes, we offer the design and creation of personalized pieces, crafted in collaboration with our clients. If you’re looking for a unique jewelry piece, contact us at info@mapajoya.com.
Do you offer real-time customer support?
Yes, our customer service team is available through:
- Email: info@mapajoya.com
- WhatsApp: +51 989 961 843
Important considerations
- Saturdays, Sundays, and holidays are not considered business days for order processing.
- If you are unable to receive your order, it will be returned to the courier's office. The reshipment cost must be covered by the customer.
- For international shipping, delivery times may be extended depending on the location and accessibility of the destination.
Frequently Asked Questions
What material are MAPA jewelry pieces made of?
All our pieces are crafted from 18K fine gold, ensuring exceptional quality, durability, and finish.
Is the gold you use traceable?
Yes, we work exclusively with suppliers who meet the quality standards set by national mining authorities, ensuring that our gold comes from ethical and sustainable sources. At MAPA, we honor a legacy tied to responsible small- and medium-scale mining in Peru, guaranteeing traceability and authenticity in every piece.
How long will my order take to arrive?
- Lima Metropolitan Area: 4 to 6 business days. Free shipping.
- Provinces (Peru): 5 to 8 business days. Free shipping.
- United States: 7 to 10 business days. Shipping cost: USD 50.
Can I track my order in real-time?
Yes, we provide a tracking code based on your destination. You will also receive email notifications with updates on your order status.
- Domestic shipping: Olva Courier.
- International shipping: DHL International.
Are taxes included in the prices?
- Peru: Prices include IGV (Value Added Tax).
- Other countries: Taxes and duties are not included and must be covered by the customer according to the regulations of their country.
How will my order be delivered?
Every MAPA purchase is shipped in a specially designed box to protect its contents. Inside, you’ll find our exclusive packaging, designed to provide a unique experience from the very first moment.
How can I find my ring size?
Check our Ring Size Guide, where you'll find detailed instructions on how to measure your ring size accurately.
Do you create custom jewelry?
Yes, we offer the design and creation of personalized pieces, crafted in collaboration with our clients. If you’re looking for a unique jewelry piece, contact us at info@mapajoya.com.
Do you offer real-time customer support?
Yes, our customer service team is available through:
- Email: info@mapajoya.com
- WhatsApp: +51 989 961 843
Important considerations
- Saturdays, Sundays, and holidays are not considered business days for order processing.
- If you are unable to receive your order, it will be returned to the courier's office. The reshipment cost must be covered by the customer.
- For international shipping, delivery times may be extended depending on the location and accessibility of the destination.
