Privacy policy

Our Privacy Policy

Legal Framework

In compliance with Law Nº 29733 – Law on Personal Data Protection, MAPA JOYA SAC provides the following guidelines:

Database Management

The information provided through the forms on this website is managed by MAPA JOYA SAC, identified with RUC 20610806318, and headquartered in Independencia, Lima, Peru. This information is stored in an internal database and may also be shared with companies within our corporate group. All data is processed exclusively for purposes related to the security of our administrative processes and for commercial objectives.

Collection and Use of Personal Data

Personal data is collected through forms available on our website. The requested information is mandatory for the purposes outlined in this policy. We utilize three types of forms for data collection:

• Contact Form: Used to identify users and establish communication in response to comments or inquiries.

• Billing and Shipping Form: Necessary for processing billing and facilitating product delivery.

• Claims Book Form: Utilized exclusively to manage claims as indicated in the form.

Purpose and Storage of Personal Information

Information provided through the forms is transmitted to our servers and processed as follows:

• Data submitted via the contact or claims book forms is sent to a corporate email and stored in our internal database.

• Information provided in the billing and shipping form is saved in our database for purchase monitoring and sent to a corporate email for notifications and additional records.

Additionally, the provided information may be processed by companies within our corporate group, including AURICA SAC, METALAB SAC, and MINERALAB SAC. This may involve actions such as collection, recording, organization, storage, processing, modification, blocking, deletion, consultation, use, transfer, or management in accordance with applicable laws.

Retention of Personal Data

Personal data collected through our forms will be retained for a maximum period of 10 years. This timeframe is deemed appropriate for the effective management of information in our administrative and commercial processes.

Rights of Data Subjects

Individuals who have interacted with the organization or made a purchase are entitled to:

• Request an export file containing the personal data provided.

• Request the deletion of personal data, except for data that must be retained for administrative, legal, or security purposes.

Confidentiality and Security of Personal Data

The confidentiality of personal data provided is guaranteed, and all necessary security measures are implemented to ensure its protection.

Exercising Rights over Personal Data

The rights of access, rectification, cancellation, and opposition, as well as the request for data deletion, may be exercised by sending an email to info@mapajoya.com with the subject line "PERSONAL DATA PROTECTION". It is essential to provide proof of identity, specify the request, and detail the reasons for it.

In cases where data deletion is requested, it will be carried out promptly. This process will not affect the ability to make future purchases or the commercial relationship with the company. Data collected is exclusively used to maintain records for administrative and commercial purposes.

Validity and Modification of the Privacy Policy

This privacy policy may be updated or modified by MAPA JOYA SAC in response to legislative or jurisprudential changes. Any modifications will be published on the platform. It is recommended to periodically review this document to stay informed of updates and their implications.